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In recent days, Microsoft and Symantec will refer the ball on a bug. After installing SP3 Windows XP, users were faced with problems affecting their network cards with loss of connections. The device manager has been emptied and the Windows registry, invalid entries have appeared incriminating Symantec products. First designated culprit for these failures, Symantec has rejected the blame on a file fixcss.exe Microsoft.

The company whose headquarters is based in Cupertino has obviously put some water in its wine and concedes a small share of responsibility, though. In a commentary published on the forum dedicated to Symantec technical support, Reese Anschultz, SQA Manager at Symantec (Supplier Quality Assurance), said that users of Norton Internet Security, Norton AntiVirus and Norton 360 should turn off SymProtect before installing SP3 Windows XP. This technology SymProtect who works in background to protect Symantec products against possible malware, seems to be not the cause but one of the causes of problems encountered by what remains a small number of users.

"The function SymProtect is involved although the problem is not exclusive to Symantec customers. We have been aware of reports of errors by various users who do not use Symantec products," said Anschultz. However, the latter said in its commentary the procedure for disabling SymProtect the time of installation of XP SP3, and promise for users already "trapped", the publication next week of a fix to delete registry keys unnecessary.

Combining fixcss.exe and SymProtect would be the origin of the bug on some systems. If the executable Microsoft adds registry keys during installation of SP3 then tries to remove them, it is prevented by SymProtect hence the origin of malfunctions explained a spokesman for Symantec to ComputerWorld.

cybermomoshi
Posts: 1

Good Kab
Reply #1 on : Fri June 13, 2008, 17:34:10

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